Client Onboarding is an important aspect for any customer acquisition team, providing effective risk management for new clients. Companies are required to perform due diligence for clients who are not present. As part of this KYC AML checks are commonplace (Know Your Customer Anti Money Laundering).
Know your customer checks for identity verification can be done automatically by our software robots, providing information in real time for your business to act upon. These checks which are crucial to detecting fraud and money laundering generally require:-
- Proof of ID, e.g. Passport or Drivers License
- Age Checks
- Bank statements showing consistent income via a clearly identified source
- Evidence showing affordability
- Location checks
This can take time to perform and slow down the onboarding of clients if performed using manual, labour intensive processes. Robocloud’s digital workforce can validate and perform KYC checks for you.
Robocloud uses Robotic Process Automation (RPA) Software. You may imagine physical robots when you think about RPA but think of this as a cloud-based service, which can be flexibly accessed as and when you need it. We can scale up or down to suit the client onboarding volumes in your team. Many businesses and organisations have seasonal peaks and don’t want to recruit, train or employ a temporary workforce as this can be both costly and time-consuming.
Our software robots can be trained to perform manual processes efficiently. The key benefits of a digital workforce are that they work night and day, 24/7! No holidays, sickness, dissatisfaction with tasks, or issues with productivity.
Robocloud’s services can fill in the gaps in your existing processes. Transferring data from one system to another, performing validation checks, escalating issues with validation, or even emailing clients for additional information, based on your workflow rules. The digital workforce can also pull together and analyse client onboarding data, providing automated management information reporting to be distributed as and when required.
For further details about Robocloud’s Automated Client Onboarding Solutions call our team on 0800 046 8081 or contact us for a free 30 minute consultation.